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Research into reasons for Internet non-use has been mostly based on one-off cohort studies and focused on single-country contexts. This article shows that motivations for being offline changed between 2005 and 2013 among non- and ex-users in two high-diffusion European countries. Analyses of Swedish and British data demonstrate that non-user populations have become more concentrated in vulnerable groups. While traditional digital divide reasons related to a lack of access and skills remain important, motivational reasons increased in importance over time. The ways in which these reasons gain importance for non- and ex-user groups vary, as do explanations for digital exclusion in the different countries. Effective interventions aimed at tackling digital exclusion need to take into consideration national contexts, changing non-user characteristics, and individual experience with the Internet. What worked a decade ago in a particular country might not work currently in a different or even the same country.

This article examines the extent to which economic, cultural, social, and personal types of engagement with the Internet result in a variety of economic, cultural, social, and personal outcomes. Data from a representative survey of the Dutch population are analyzed to test whether engagement with a certain type of activity is related to "collateral" benefits in different domains of activities, independent from the socioeconomic or sociocultural characteristics of the person. The results show that what people do online and the skills they have affect outcomes in other domains and that this is independent of the characteristics of the person. This means that policy and interventions could potentially overcome digital inequalities in outcomes through skills training and providing opportunities to engage online in a broad variety of ways. A semiologic rather than an economistic approach is more likely to be effective in thinking about and tackling digital inequalities.

This article examines explanations for both Internet use and non-use by older individuals. Older adults are often considered a homogeneous group with uniform reasons for Internet non-use, or when they are online, practising a uniform range of activities. The study gathered data concerning senior non-users through a national telephone survey. Data concerning senior Internet users were obtained through a nationally representative online survey. The findings suggest that although a substantial part of the senior Internet non-users live in surroundings that enable Internet uptake, they seem to be less eager or unable to do so. Important differences among senior non-users are based on gender, age, education, household composition and attitude towards the Internet. Differences among users were based on life stage, social environment and psychological characteristics. This article thus reveals that older citizens are a very diverse group in which some are more likely to be digitally excluded than others.